Privacy Policy

Ruckus Ordering – Privacy Policy

Last updated: [Insert Date]

This Privacy Policy describes how Ruckus Ordering (“we,” “us,” or “our”) collects, uses, and protects your information when you use our mobile application (“App”) and related services.

By using the App, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect the following types of information when you use the App:

a. Personal Information

Name
Email address
Phone number
Profile details
Account login information

b. Order Information

Items ordered
Order history
Delivery or pickup details

c. Payment Information

We do not store credit card information directly.
Payments are processed securely through Square, which manages payment data in accordance with its own Privacy Policy.

d. Location Information

If enabled, we may collect your device’s location to:

Determine nearest service location
Improve order accuracy
Support delivery or pickup functionality

e. Automatically Collected Information

Device type
Operating system
App version
IP address
Usage analytics
Crash reports
Cookies and similar technologies

2. How We Use Your Information

We use collected data to:

Provide and manage your account
Process and fulfill orders
Improve App performance and user experience
Send order updates and notifications
Prevent fraud and maintain security
Comply with legal and regulatory requirements

3. Third-Party Services

Your data may be shared with third-party services essential to operating the App, including:

Square

For handling secure payments and transactions.

Google Services

Such as:

Firebase Analytics
Push notifications
Crash reporting

These third parties collect and use information according to their own privacy policies.

4. Data Storage and Security

We use industry-standard security measures to protect your information.
However, no method of transmission or storage is 100% secure.
We take reasonable steps to protect your data but cannot guarantee absolute security.

5. Data Retention

We retain information as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Maintain records

If you delete your account, we may retain limited data as required by law.

6. Children’s Privacy

Our App is not intended for children under 13, and we do not knowingly collect information from children under 13. If we learn that such data was collected, we will delete it promptly.

7. Your Choices

You can:

Update your account information
Enable/disable location access
Request deletion of your account
Unsubscribe from marketing communications

8. Links to External Sites

The App may contain links to external websites.
We are not responsible for the content or privacy practices of third-party sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions or want to submit a privacy request, contact us at:

Email: Info@ruckuscafe.com
Website: https://ruckuscafe.com