# RuckusOrdering Privacy Policy
**Effective Date: August 20, 2026**
Ruckus Cafe LLC (“Ruckus,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, and shared when you use the **RuckusOrdering** mobile application (“App”).
RuckusOrdering primarily provides mobile access to Ruckus Cafe’s web-based ordering and related services. Information entered or collected through pages displayed within the App may therefore be processed in the same manner as information collected when those services are accessed directly through a web browser.
## Information We Collect
Depending on how you use the App, we or our service providers may collect:
* Name
* Email address
* Telephone number
* Account information
* Order and transaction information
* Pickup or delivery information
* Loyalty or rewards information
* Device and operating system information
* IP address
* App usage and interaction information
* Crash and diagnostic information
* Location information, when permission is granted
* Cookies and similar technologies used by web-based services
## Orders and Payments
RuckusOrdering provides access to online ordering services powered by **Square**.
When you place an order, Square may process information including your contact information, order details, payment information, transaction history, and related information.
Ruckus Cafe LLC does not directly store your complete credit or debit card information. Payment information is processed by Square according to Square’s applicable privacy and security practices.
## How We Use Information
Information may be used to:
* Process and fulfill orders
* Provide products and services you request
* Maintain customer accounts
* Provide loyalty or rewards functionality
* Communicate order status and service-related information
* Provide customer support
* Improve the App and related services
* Analyze App performance and usage
* Diagnose technical problems and crashes
* Prevent fraud, misuse, or unauthorized activity
* Comply with legal and regulatory requirements
* Send promotional communications when you have agreed to receive them
## Location Information
RuckusOrdering may request access to your device’s location to support location-based features, such as identifying or displaying nearby Ruckus Cafe locations.
Location information is only available to the App when permitted through your device settings.
You may disable location access at any time through your device’s privacy or location settings.
## Push Notifications
RuckusOrdering may send push notifications regarding orders, announcements, promotions, or other information.
You may disable push notifications at any time through your mobile device’s notification settings.
## Analytics and App Performance
RuckusOrdering may use services provided by Google or Firebase to help us understand App usage, monitor performance, deliver notifications, and identify technical problems.
These services may collect technical information such as:
* Device type
* Operating system
* App version
* IP address
* Usage information
* Crash and diagnostic information
Information collected by these providers is handled according to their applicable privacy policies.
## Cookies and Web-Based Services
Because RuckusOrdering displays web-based content, pages accessed through the App may use cookies and similar technologies.
These technologies may be used to:
* Maintain ordering sessions
* Remember preferences
* Keep users signed in
* Maintain shopping carts
* Provide website functionality
* Measure performance and usage
## Third-Party Services
RuckusOrdering relies on third-party service providers, including Square, Google, Firebase, website hosting providers, and other technology providers necessary to operate the App and related services.
These providers may process information only as necessary to provide their services and are expected to maintain appropriate privacy and security protections for information they process.
Third-party services may also be governed by their own privacy policies and terms.
## Sharing of Information
Ruckus Cafe LLC does **not sell your personal information**.
We may share information with service providers when necessary to:
* Process orders and payments
* Operate the App and website
* Provide customer communications
* Deliver notifications
* Analyze and improve performance
* Prevent fraud or misuse
* Provide customer service
* Comply with applicable law
We may also disclose information when required by law, court order, governmental request, or when reasonably necessary to protect our rights, customers, employees, property, or services.
## Data Retention
Information is retained only for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal or tax requirements, prevent fraud, resolve disputes, and enforce agreements.
Certain transaction records may be retained even after an account or deletion request is processed when required for legitimate business, accounting, tax, fraud-prevention, or legal purposes.
## Data Security
Ruckus Cafe LLC and its service providers use reasonable administrative, technical, and organizational safeguards intended to protect personal information.
However, no mobile application, website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
## Your Privacy Choices
Depending on the services you use, you may be able to:
* Review or update your account information
* Request correction of inaccurate information
* Request deletion of certain personal information
* Disable location access
* Disable push notifications
* Unsubscribe from promotional email
* Opt out of promotional text messages
* Manage certain device and website privacy settings
You may withdraw permissions such as location access or notifications through your mobile device settings at any time.
## Account and Data Deletion
You may request deletion of your account or personal information associated with RuckusOrdering by contacting:
**[Info@ruckuscafe.com](mailto:Info@ruckuscafe.com)**
We may need to verify your identity before processing a request.
Certain information may be retained when required for transaction records, accounting, taxation, fraud prevention, legal compliance, or other legitimate business purposes.
## Children's Privacy
RuckusOrdering is not directed to children under the age of 13, and Ruckus Cafe LLC does not knowingly collect personal information from children under 13 through the App.
If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.
## External Websites and Services
RuckusOrdering may provide access to websites or services operated by third parties.
Ruckus Cafe LLC is not responsible for the privacy practices, security, content, or policies of third-party websites or services. Use of those services may be subject to separate privacy policies and terms.
## Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to RuckusOrdering, our business practices, technology, third-party services, or applicable legal requirements.
When this policy is updated, the revised version will be posted on this page and the Effective Date will be updated.
## Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact:
**Ruckus Cafe LLC**
**Email:** [Info@ruckuscafe.com](mailto:Info@ruckuscafe.com)
**Phone:** 412-545-3626
**Website:** RuckusCafe.com
**Shaler Location**
1707 Babcock Avenue
Pittsburgh, PA 15209
**Downtown Location**
625 Liberty Avenue
Pittsburgh, PA 15222